SECOND SALES: Up to -50  
23 Days
2 Hours
06 Minutes
45 Seconds

SHIPPING AND DELIVERY

Do you have questions about shipping and delivery? We solve them for you.

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RETURNS AND EXCHANGES

Questions about returns and exchanges? We solve them for you.

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PRODUCT AND JEWELLERY CARE

Repairs, jewellery warranty and care.

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LAVANI SHOPS AND POINTS OF SALE

Find out all about our shops and distributors.

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ORDERS AND PAYMENTS

How do I order online?

Shopping in our online store is easy. Just choose your jewel, add it to the shopping cart by clicking "add to cart". Once you have finished browsing our store, and you have chosen all your Lavani jewelry, you must go to the shopping cart icon (top right).

Once you are here, all you have to do is fill in your details and choose your payment method.

After payment, you will receive a confirmation e-mail. Your order will be shipped within 24 working hours to the address you provide.

How do I contact you?

If there is any difficulty in placing your order or navigating through our website, you can contact us in the following ways:

 

- Whatsapp: +34 96 00 55 269.

- Web chat: Click on the bottom right icon to open the chat.

- Instagram: Find us as

- Email: info@lavanijewels.com

- Form: Click HERE and fill it out to receive a quick response.

An error appears in my purchase, what do I do?

If there is any difficulty in placing your order or browsing our website, please try:

 

- Check that you have entered your card details correctly.

- If you are using PayPal, please check that you have entered your password correctly.

- Use another card.

- Use an alternative payment method to the one that is causing the problem.

- Close the browser and try again.

- Delete cookies or clear your browser cache and try again.

What are the accepted payment methods?

- Credit/Debit Card: through Stripe's electronic payment gateway, which guarantees maximum security in all transactions. Debit or credit cards accepted are Visa, Mastercard and American Express as well as other international cards.

- PayPal: this is an international payment operator that you can use as long as you have or create your own account.

- Deposit or Bank Transfer

- Bancontact

- Klarna

In case of deposit or transfer, please contact info@lavanijewels.com indicating:

1. Products you wish to purchase (model and colour).

2. Name and delivery address.

3. Mobile phone.

We will provide you with a proforma invoice of your order, the amount to be paid and the details to make the transfer.

KLARNA: Installment Payments.

How can I be sure I have made the right purchase?

We always send an email to confirm that the purchase has been successfully completed and then a second email to inform about the shipment of the order and the tracking number. Therefore, once you have placed your order, you will receive a confirmation email.

If you do not receive these communications, you can check your SPAM folder and if they are not there you can't contact us either.

Can I check the status of my order?

Yes, you can see the updated status of your order in real time. To do so, open the shipping confirmation email that we sent you when your order was shipped, and through the tracking number provided and the link that appears in the email, you will be able to track your order in real time. If you have any questions about your order, please contact us.

Can I cancel my order?

Yes. You will be able to cancel your order, as long as the order status allows it: the order must not have been shipped.

To do so, please send us an email to info@lavanijewels.com and we will inform you about the possibility of cancellation.

Remember that you can only cancel your order if it has not been shipped by the time we receive your cancellation request. We normally respond within 1 to 2 business days. As soon as we receive your request, we will contact you with more information.

It is not possible to cancel an order if it is a pre-sale product or if you have chosen a personalised jewellery.

I have doubts about which model to choose, what do I do?

Our customer service team will advise you about our jewelry whenever you need it. You can ask for advice or solve your doubts by contacting us through the following ways:

- Whatsapp: +34 96 00 55 269.

- Web chat: Click on the bottom right icon to open the chat.

- Instagram: Find us as

- Email: info@lavanijewels.com

- Form: Click HERE and fill it out to receive a quick response.

I want to know what an earring looks like before I buy it, what do I do?

Write to us! We are here to help you. We recommend that you use Whatsapp for this type of consultation, as our team of consultants will be able to show you the models by video call or video.

- Whatsapp: +34 96 00 55 269.

- Web chat: Click on the bottom right icon to open the chat.

- Instagram: Find us as

- Email: info@lavanijewels.com

- Form: Click HERE and fill it out to receive a quick response.

Will the product I buy be the same as the one I see in the picture?

The photographs that appear on the Web are faithful to the products, made in high quality with the aim of reflecting the maximum detail of each jewel. In some cases, the customer may find differences in those products in which the raw material itself and its manufacturing process influence the final result, such as products made with natural stones, or products of the Lavani line. Remember that we work with natural semi-precious stones and nature is unique, so each stone will have its shine and special details and will be unique and exclusive.

On the other hand, there may be differences in colours and details depending on the monitor from which you are viewing our website.

Are out-of-stock items restocked?

Don't worry, if an item is not available (and does not belong to the Outlet section), it will appear as "out of stock" and we will try to restock it as soon as possible.

If it is a pre-sale product, it means that we are manufacturing it for you. You will be able to see a warning in the product file itself of how many days it will take at the most, another one before finalizing your order and an email to remind you.

Whatsapp

Contact with us on +34960055269

Web Chat

Click on the bottom right icon to open the chat.

Phone

You can call us M-S from 11:00 to 20:30h on +34 960055269

info@lavanijewels.com

If you have any questions about our shops, our products or an order placed, please contact us at info@lavanijewels.com.

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