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GENERAL CHARACTERISTICS

- We ship worldwide

- Deadlines counted in working days. 

- All orders will be shipped the next business day after payment is made. In some cases, if you place your order before 1:00 p.m., it may be shipped the same day. 

- Delivery times are estimates.

- The order will only be dispatched once payment has been received. 

SPECIAL DEADLINES

Fechas Límite Navidad 2023

  • Nochebuena: Jueves 21 de Diciembre a las 13h.
  • Nochevieja: Jueves 28 de Diciembre a las 13h.
  • Reyes: Jueves 4 de Enero a las 13h.

*Exceptuando productos en pre-order o custom-made.

Sales and/or promotions

In times of high demand such as sales, Black Friday or Christmas, delivery times may be slightly longer than usual. You can always check the status of your order from your user area and you will receive emails with updates.

In which countries do you deliver?

We currently deliver to the countries listed below.

By clicking on any of them you will find details of shipping methods, prices and delivery times.

SPAIN

PENINSULA

SHIPPING METHOD COST DELIVERY TIME FREE SHIPPING
Standard Shipping 2,95€ 72h Free from 50€ and above
Express Shipping 3,95€ 24-48h Free from 80€ and above

BALEARIC

SHIPPING METHOD COST DELIVERY TIME FREE SHIPPING
Standard Shipping 4,95€ 4-5 days Free from 80€ and above
Express Shipping 6,95€ 48-72h

CANARY ISLANDS, CEUTA AND MELILLA

SHIPPING METHOD COST DELIVERY TIME
Standard Shipping 16,95€ 4-5 days

Shipments to the Canary Islands, Ceuta and Melilla may be subject to customs tax (DUA).

Please note that the Canary Islands, Ceuta and Melilla are not part of the EU customs territory, so shipments may be subject to taxes and/or customs duties. In most cases, duties are collected at the time of delivery of the package, although you may receive a notification by mail requesting that you go in person to pay the duties in order to receive your package. The amount of the fees may vary depending on the weight/amount of the package. If your order is being shipped to the Canary Islands, Ceuta or Melilla, please note that you will have to pay the customs fees for the order. The shipping agent will contact you to collect the amount of such fees prior to delivery of the package.

Lavani Jewels SL is not responsible in any case for the cost subject to customs, these being the responsibility of the customer.

PORTUGAL

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 4,95€ 3-5 days Free From 80€
Express Shipping 7,95€ 48-72h Free From 120€

EUROPE

The below shipping options are only available when ordering from the following countries: Germany, France, Austria, Belgium, Italy, Luxembourg, Netherlands.

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 4,95€ 7-9 days Free From 70€
Express Shipping 11,95€ 3-5 days Free from 120€.

The below shipping rates apply to all other EU countries:

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 7,95€ 7-9 days Free from 130€.
Express Shipping 15,95€ 3-5 days

UK

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 4,95€ 7-9 days Free From 70€
Express Shipping 11,95€ 3-5 days Free From 120€

USA and CANADA

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 15,95€ 7-9 days Free From 130€
Express Shipping 20,95€ 5-7 days Free From 200€

MEXICO

SHIPPING METHOD COST DELIVERY TIMEFRAME FREE SHIPPING
Standard Shipping 15,95€ 7-9 days Free From 130€
Express Shipping 20,95€ 5-7 days Free From 200€

ALL OTHER INTERNATIONAL

SHIPPING METHOD COST DELIVERY TIMEFRAME
Standard Shipping 25,95€ 15-20 days
Do you have more questions?

If you have other questions regarding your order such as if it can be sent to another person, send as a gift, taxes, and others, you can consult them here below.

FREQUENT QUESTIONS

When will I receive my order?

From Lavani we ship all orders within a maximum period of 24 hours from the time they are placed. After that, the shipping company will deliver your jewelry to your home within the established time depending on the method you have chosen when placing your order. 

How much does shipping cost?

The cost of your shipment will depend on your city, country and the method you choose: standard or express. You have all the information at the top of this page.

What packaging is included in my order?

 - 1 box or case for each item of jewellery you have ordered. 

- 1 Quality Certificate per order and jewellery care advice. 

- 1 shipping box per order*. 

Discover the complete packaging HERE. 

In case you want to order several gifts for different people and you need the complete set for each person, please indicate this in the notes of your order. 

Which shipping company delivers my order?

- We currently ship to Spain and Portugal through the courier company Correos Express

- In the rest of Europe, we operate through DHL

- For all other areas, we operate through UPS

In any case, you will receive a direct link to track your parcel on the carrier's website in your order confirmation e-mail. 

Can my order be delayed?

For our part, we are very strict in complying with the above delivery times. However, it is possible that your package may be delayed due to absence at home, incorrect address, restricted access to the delivery area, lack of time for delivery, force majeure or local holidays. In these cases, the responsibility will be borne by the customer and / or the carrier, in no case will be borne by Lavani Jewels. 

Are there multiple delivery attempts?

Yes, all the courier companies we work with make 3 delivery attempts at home.

You will receive an e-mail and/or SMS the day before the delivery of your order indicating the time slot in which the carrier will pass. In case you will not be available, you can easily change it.

If, despite 3 delivery attempts, your order has not been delivered, it will be stored at the carrier's premises for 15 days before being returned to LAVANI JEWELS.

What do I have to do if my order is returned to origin?

Don't worry, contact us so we can get your jewelry back to you.

In the event that your package is returned by the courier company either due to incomplete address, inability to locate you at home or not being able to contact you by phone for delivery, the costs of reshipment are borne by the customer. 

Can the order be sent to another person?

The delivery address for online purchases can be any address. For example, if you wish, you can send the order as a gift to another person by indicating their name and address in the shipping address during the purchase process. 

Can you gift wrap my order?

Of course! If you want a gift presentation, please indicate it in the notes of your order. You can add a congratulatory note for the recipient if you wish by noting it in the same section.

Are shipments to the Canary Islands, Ceuta and Melilla subject to customs duty (DUA)?

It is possible. Please note that the Canary Islands, Ceuta and Melilla are not part of the EU customs territory, so shipments may be subject to taxes and/or customs duties. In most cases, duties are collected at the time of delivery of the package, although you may receive a notification by mail requesting that you go in person to pay the duties in order to receive your package. The amount of the fees may vary depending on the weight/amount of the package. If your order is being shipped to the Canary Islands, Ceuta or Melilla, please note that you will have to pay the customs fees for the order. The shipping agent will contact you to collect the amount of such fees prior to delivery of the package.

 

Lavani Jewels SL is not responsible in any case for the cost subject to customs, these being the responsibility of the customer.

Whatsapp

Contact us at +34960055269

Web Chat

Click on the bottom right icon to open the chat.

Phone

You can call us M-S from 11:00 to 20:30h at +34 960055269

Email

You can also write to us at info@lavanijewels.com

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