From Lavani we ship all orders within a maximum period of 24 hours from the time they are placed. After that, the shipping company will deliver your jewelry to your home within the established time depending on the method you have chosen when placing your order. 

The cost of your shipment will depend on your city, country and the method you choose: standard or express. You have all the information at the top of this page.

 - 1 box or case for each item of jewellery you have ordered. 

- 1 Quality Certificate per order and jewellery care advice. 

- 1 shipping box per order*. 

Discover the complete packaging HERE. 

In case you want to order several gifts for different people and you need the complete set for each person, please indicate this in the notes of your order. 

- We currently ship to Spain and Portugal through the courier company Correos Express. 

- In the rest of Europe, we operate through DHL. 

- For all other areas, we operate through UPS. 

In any case, you will receive a direct link to track your parcel on the carrier's website in your order confirmation e-mail. 

For our part, we are very strict in complying with the above delivery times. However, it is possible that your package may be delayed due to absence at home, incorrect address, restricted access to the delivery area, lack of time for delivery, force majeure or local holidays. In these cases, the responsibility will be borne by the customer and / or the carrier, in no case will be borne by Lavani Jewels. 

Yes, all the courier companies we work with make 3 delivery attempts at home.

You will receive an e-mail and/or SMS the day before the delivery of your order indicating the time slot in which the carrier will pass. In case you will not be available, you can easily change it.

If, despite 3 delivery attempts, your order has not been delivered, it will be stored at the carrier's premises for 15 days before being returned to LAVANI JEWELS.

Don't worry, contact us so we can get your jewelry back to you.

In the event that your package is returned by the courier company either due to incomplete address, inability to locate you at home or not being able to contact you by phone for delivery, the costs of reshipment are borne by the customer. 

The delivery address for online purchases can be any address. For example, if you wish, you can send the order as a gift to another person by indicating their name and address in the shipping address during the purchase process. 

Of course! If you want a gift presentation, please indicate it in the notes of your order. You can add a congratulatory note for the recipient if you wish by noting it in the same section.

It is possible. Please note that the Canary Islands, Ceuta and Melilla are not part of the EU customs territory, so shipments may be subject to taxes and/or customs duties. In most cases, duties are collected at the time of delivery of the package, although you may receive a notification by mail requesting that you go in person to pay the duties in order to receive your package. The amount of the fees may vary depending on the weight/amount of the package. If your order is being shipped to the Canary Islands, Ceuta or Melilla, please note that you will have to pay the customs fees for the order. The shipping agent will contact you to collect the amount of such fees prior to delivery of the package.

Lavani Jewels SL is not responsible in any case for the cost subject to customs, these being the responsibility of the customer.